Authorized use only
You may request assistance only for accounts, devices, records, funds, and systems you own or are explicitly authorized to administer. You must provide accurate information and must not use the service to monitor, access, alter, or disrupt another person’s systems or records unlawfully.
Assessment and scope
A request does not guarantee acceptance. Scope, fees, required evidence, dependencies, and limitations should be confirmed before specialist work begins. Providers, authorities, insurers, and other third parties make their own decisions.
No guaranteed outcome
Recovery, removal, tracing, restoration, reimbursement, and provider action depend on the available evidence, elapsed time, technical condition, provider policy, and third parties. No specific result or timetable is guaranteed.
Account responsibilities
Keep credentials confidential, use a unique password, protect authentication factors, and notify us promptly if you suspect unauthorized portal access. You are responsible for information and documents submitted through your account.
Acceptable content and documents
Do not submit malware, unlawful content, unrelated personal data, authentication secrets, or material you have no right to share. Files may be rejected, quarantined, or removed to protect the service and its users.
Service availability and changes
The service may be maintained, suspended, or changed for security, legal, or operational reasons. These draft terms should be replaced or approved by qualified counsel before production use.